Atsios refund policy

This policy is part of the terms of use and explains what happens when you ask for a refund of an Atsios purchase or when a payment is voided.

1. Purchases on Android (Google Play)

• Requests are made to Google under its own refund policy (for example, within the first 48 hours from play.google.com or the Google Play app).
• If Google refunds the purchase, our server removes that purchase's Atsios within one hour.

2. Purchases on PC (Wompi and Mercado Pago)

• Write to soporte.gdungeons@gmail.com [REVISAR: final support email] from your account's email, with the date and the last six characters of the purchase shown in Store → History.
• Conditions: [REVISAR: period and conditions — proposal: refund if the purchase's Atsios have not been spent and no more than 14 days have passed].
• The refund is made to the same means of payment, through the provider, within that provider's timeframes.

3. Right of withdrawal

Atsios are digital content delivered immediately. Before you pay, the Store shows the notice "This is real money and is not refunded except as the terms say". [REVISAR with a lawyer: scope of the right of withdrawal for immediately delivered digital content, Colombian Law 1480 of 2011]

4. What happens to your Atsios: removal and debt

• If a purchase is refunded, voided or charged back, we remove that purchase's Atsios (including its bonus) from your wallet.
• If you already spent them and your balance is not enough, the difference becomes a wallet debt. While there is debt you cannot spend Atsios; Atsios you earn or buy later settle it first.
• Items already used (for example, summons made or consumables spent) are not taken back.
• Abuse of refunds or chargebacks may lead to the wallet being frozen or the account being closed, under the terms of use.

5. You paid and the Atsios did not arrive

• On Android, use Settings → Account → Purchases → Restore purchases.
• On PC, the server checks the payment again every 15 minutes. A pending payment that is not approved within 24 hours is treated as not completed and is not charged [REVISAR per provider].
• If after 30 minutes it still has not arrived, write to support with the purchase details.

6. End of service

If the game closes, unspent Atsios are not refunded, except where the law requires it. See "End of service" in the terms of use.